What do you understand by request refusal? Define credit refusal.


Request Refusal: A request refusal is written when a business must refuse a request for contributions, use of facilities, preferential treatment, or special discounts.
How to write a letter
(i) Begin with a pleasant or neutral statement that relates to the receiver.
(ii) Give at least one reason for the refusal.
(iii) Imply or state the refusal.
(iv) Offer a helpful solution or suggestion.
(v) End positively without reference to the refusal.
Credit Refusals: A credit refusal for a loan, credit card, extended line of credit, or credit purchase should apply the bad news strategy.
(a) Begin with a pleasant, timely buffer.
(b) Give reasons for the refusal
(c) Imply or state the refusal
(d) Make a counterproposal.

(e) End with attention on the receiver's benefits. 

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