Explain the guidelines to be followed to ensure effective conversational style.
The guidelines to be
followed to ensure effective conversational style
(i) Quit writing to
everyone: Imagine writing an email to a list of 10,000 people.
When you think about those 10,000 faceless subscribers, you probably sound like
this:
Thank you to those of you who have
donated to our charity appeal. You can still donate here.
It sounds like you’re addressing a
crowd, right? The phrase “those of you” feels impersonal.
Now, let’s choose your favorite
subscriber. Imagine your biggest fan - she often replies to your emails with
praise, and sometimes with questions. Even though you’ve never met, she’s a
friend:
Have you already donated to our
charity appeal? Thank you so much. If you haven’s donated yet, you can still
donate here.
A conversational tone makes readers feel
like you’re addressing them personally.
As if you two are having a drink at
your local Starbucks.
“I’m going to have a green tea. What
would you like to drink?”
(ii) Don’t write to
impress: When you talk with your best friend, what kind of
words do you use?
Do you try to impress with MBA
jargon? Do you use complicated words?
To write conversationally, skip the
gobbledygook and make your content more specific. For instance, look at this
copy:
Pioneering software from the market
leader, Schedule your social media updates with our award-winning all-in-one
app.
Now, here’s the conversational
version:
Save time with our new app. Schedule
all your social media updates in one go.
Empathy is the foundation of a good
conversation. Understand the problems your readers are struggling with, and
address those problems using their words.
Write to engage and help
“Would you like a ginger cookie with
your coffee? Or a blueberry muffin?”
(iii) Make it a two-way
conversation: When writing, we can’t see the person on
the other end of the conversation. So, we forget to engage our readers and
merely write from our own perspective.
Here’s an example of how
self-importance sneaks into our content:
Sign up to get on our list, and we’ll
send you our weekly email with marketing tips.
Note how “we” and “our” are both
self-referring pronouns. Here’s how to focus on your reader instead:
Grow your business with smarter
marketing. Sign up now to get weekly emails with marketing tips.
To spot your self-important
sentences, look for the sentences with “I” and “we” Edit them to highlight
benefits for your reader.
But don’t feel you need to replace
all instances of “I” and “we.” You don’t need to hide yourself.
If you’re a one-person business, use
“I,” “me,” and “my.” And if you write on behalf of a team, feel free to use
“we,” “us,” and “our,” when appropriate.
A good conversation goes two ways: A
little bit about “me” or “us.” A little more about “you.”
“How was your weekend?”
(iv) Add a dollop of
personality: Think about your friends or favorite
colleagues. Why do you enjoy chatting with them?
It’s the small stories you share. You
might discuss a bad referee decision in Sunday's match, the movie you went to
yesterday, or where you can get the best steak.
Your friends talk about more than
their specialty subject.
It’s the same with your content. If
you only discuss your topic of expertise, you show yourself as a
one-dimensional expert. It’s kind of boring.
Think about how you can inject your
personality into your blog posts, emails, or sales copy:
·
Share the mistakes you’ve made so your
readers can learn from them.
·
Use a personal anecdote to illustrate a
point.
·
Create your own style of metaphors.
·
Tell readers why you‘re on your mission to
change the world.
·
Add a personal P.S. to your emails - even
if it’s an unrelated comment about the weather or your latest cycling trip.
When you sprinkle a little bit of
yourself over your content, readers get to know you.
That’s when content marketing becomes
magic.
“Yeah, my weekend was good. My sister
came over from the Netherlands. Luckily the weather was good.”
(v) Engage with
questions: Do you pose questions in your writing?
Research has shown that questions in
tweets can get more than double the amount of clicks. And what’s more, they can
even boost your persuasiveness.
In his book To Sell Is Human, Daniel
Pink explains that a question makes readers think - they process your message
more intensely. And when readers agree with you, your question is more
persuasive than a statement.
Note the difference between:
You ought to include questions marks,
so your writing becomes more conversational.
and:
Want to make your writing more
engaging? Add a few questions.
Questions are a powerful technique
for engaging and persuading your readers. They keep readers invested m your
content.
“The weather is nice today, too Shall
we sit outside?”
(vi) Shorten your
sentences: A standard tone of voice in marketing often sounds
boring and robotic, and an academic tone creates a certain distance, too, as if
you look down on your readers. Both styles tend to use unwieldy sentences - and
those long sentences are tiring to read. To make your content more readable,
chop up long sentences.
Here’s a long academic sentence:
Presenting yourself only as an expert
makes you one-dimensional but when you tell short stories about yourself in
addition to sharing your knowledge, you become a multi-dimensional human being,
and you become a more fascinating person in your reader’s eyes.
Phew. Did you run out of breath?
That’s forty words in one sentence.
Here’s the conversational version
with only nine words per sentence on average:
Presenting yourself only as an expert
makes you one-dimensional. Perhaps even a bit boring. But when you tell
itty-bitty stories about yourself, your hobbies, and your life, you become a
real human being. You become more fascinating.
In grade school, we received praise
for using difficult words to write complicated sentences. In college, we read
verbose sentences stuffed with words derived from Latin and Greek.
That’s how we learned to write to
impress.
We didn’t learn how to communicate
our message, write with clarity, and be persuasive. To engage our readers, we
must unlearn what we learned in school. Put your readers first. Make your
message simple. Chop your sentences down.
“Nice shirt you’re wearing. I like
the color. Suits you well”
(vii) Don’t drink coffee
with your high school teacher: Just thinking about my
high school teachers puts me on edge. I get nervous about making mistakes. I
worry about sounding crazy. I fear not living up to their expectations.
And that’s how writing becomes
stilted.
Following grammar rules usually makes
content easier to read. However, certain rules may actually hamper readability.
So, give yourself permission to break them:
·
Use broken sentences. Broken sentences
don’t necessarily befuddle readers; they often add clarity. By stressing words (Like
that.)
·
Start a sentence with “and,” “but,” or
“or.” Because it makes your content easier to read and less monotonous. More
dynamic Enthusiastic.
·
Create one-sentence paragraphs to stress
specific statements and give readers room to breathe. A short silence in a
conversation is okay, right?
·
Feel free to occasionally use … uhm …
interjections like “Ouch,” “Phew,” and “Duh.” They add emotion and a touch of
casualness to your writing voice.
Writing is not about sticking to
grammar rules. It’s about communicating ideas with clarity and personality.
So, please come along for a cup of
tea and a chat, but don’t bring your grammar teacher with you. She’ll strangle
our conversation with her pedantic remarks. Embrace the power of your voice:
Do you ever think back to a conversation you had with a friend? Do you hear
her voice in your head?
That’s how readers should experience
your content. Let your words linger in their minds. Inspire them long after
they’ve read your words.
In
a world of endless pixels and meaningless likes, we crave human connections and
voices that resonate with us.
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