Differentiate between oral and written communication.
Verbal or Oral Communication
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Written Communication
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(i) ‘Verbal or Oral Communication’ implies the
transmission of orders, message or suggestions through the spoken words.
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(i) ‘Written
Communication’ means transmission of message, order or instruction in
writing.
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(ii) The media of oral Communication are face-to-face
talk, speech, lecture, interview, meeting, telephonic talk, video conference,
etc.
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(ii) The media of
written communication are letter circular, manual, report, telegram, office
memo, bulletin, journal, magazine, e-mail, fax, internet, etc.
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(iii) It is an informal method of
communication.
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(iii) It is a formal
method of communication.
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(iv) In oral communication the contact being
direct, feedback is immediate.
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(iv) In written
communication feedback requires some time.
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(v) It saves time and money as communication
is direct.
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(v) It is
time-consuming and costly.
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(vi) Oral communication is very much flexible.
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(vi) It is less
flexible.
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(vii) Explanation may be sought and
misunderstanding may be removed immediately through discussion.
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(vii) The chances of
misunderstanding remain unless feedback is proper.
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(viii) It not understood, immediate
clarification is possible in oral communication.
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(viii) It has no scope
for immediate clarification.
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